Sorry, no support on this site
The “retreat” in Montreal is over, now I am back in the Prairies. During all the mess of packing, travelling, unpacking and getting settled at home I didn’t check the contact mail. Today, to my greatest surprize, I discovered several email messages sent through the contact form on this site, all asking for WordPress support.
I need to clarify this about WordPress related support: quite often I am posting to the WordPress Support Forums, helping users for free. Sometimes I post a lot, other times, if busy with other projects, maybe less. All the free support I can offer to WordPress users is done through the forum. (The rare exceptions are when I ask somebody in the forum to contact me privately with their login info to take a look at their blog or site admin panel. Sensitive information cannot be posted in a public forum and, if a problem seems to be too difficult to be solved by “remote”, sometimes I offer help outside of the forums…)
However, this is not a WordPress support blog. While I appreciate your trust for contacting me for help, please be aware of the existence of my web design site specialized in WordPress - Prairie Design. However, if you contact me for support on that site, that’s not free: I am for hire. You are welcome to send me a message from there and see if we can agree. On this site, however, I’d prefer to be contacted with issues regarding the topic - my upcoming WordPress book.
Thanks for the understanding.
P.S. I’ll try to reply to the messages sent till today, but I will ignore any support related email in the future.
Tags:
(On Jun 14th, 2007 at 8:17 am)
Some people probably won’t understand why you won’t help them out, but if they had problems like you they would understand.
And I’d like to thank you for helping me out on this topic.
Hope you won’t get any of em emails.
(On Jun 14th, 2007 at 10:05 am)
Hi Robbie,
Thank you for the understanding and I am glad I could help you in the forum. On the other hand, I am not the only helper there: many members who offer help are more knowledgeable when it comes about code writing/tweaking - so it is always better to seek help in the forum.
(On Jun 16th, 2007 at 4:35 pm)
Sorry for the late reply, I know you’re not the only helper, the members are always helpful and understanding when I don’t have a clue what to do.
Keep up the great work.
(On Jul 19th, 2007 at 2:31 pm)
I found you through wordpress’ support forums where you gave me a nice, helpful answer. Check Prairie Design’s email, as I sent you a quote request. By the way, Prairie Design has a glaring typo on the homepage: support is spelled with two Ps.
Cheers
(On Jul 19th, 2007 at 2:55 pm)
Thanks for the typo warning! [corrected]
Reply email sent.
(On Oct 19th, 2007 at 7:43 pm)
[…] have been accused (by contacting me at my other site, despite asking not to do so) that I discriminate users in the WordPress Forum. They were referring to the fact that I refuse to […]
(On Oct 23rd, 2007 at 5:38 am)
First of all thanks, you’ve not directly helped me on any questions in WP forum but I found this site through seeing your posts many times, I for one will buy your book as soon as its out, I’m pretty sure many others will too.
I’ve subscribed to the feed of wordpress 101 but I’m commenting to suggest you have an email sign up for book release. I’m writing my first real book at the moment, having released a few eBooks - having email lists is THE most valuable thing you can do, I’m sure you know that.
Thanks again
(On Nov 5th, 2007 at 2:11 pm)
moshu, you have helped me with every problem I’ve had on WordPress and I couldn’t be happier with the support you’ve given me. You have the right sensibility for working with noncoders like me, and I appreciate your help so much.
Recently, I wrote to you at the forum hoping you’d get the message but Kafkaesqui responded and sent me into a tailspin. I still don’t have what I need — a simple Home page. This is not a request for help, just a lament that others don’t share your enthusiasm for helping people. I still don’t know whether “front page” is the same thing as “home page.” Maybe you could address that in your book. I noticed thousands of threads related to the same problem I’m having. Guess I’ll just keep wading through those.
Kudos!